How to talk to someone at the IRS on the phone

Do you know you can speak to someone at the IRS if you are having issues with tax refund, lost of Form W-2 and 1099-R, stimulus check or federal tax questions?

What is IRS?

The Internal Revenue Service (IRS) is the federal government’s revenue service in charge of collecting taxes and enforcing the Internal Revenue Code, which is the major body of federal statutory tax legislation.

The IRS’s responsibilities include assisting people with their taxes, pursuing and resolving cases of erroneous or fraudulent tax files, and monitoring numerous benefit programs, including the Affordable Care Act.

What is the best time to call the IRS?

The IRS is available Monday through Friday from 7 a.m. to 7 p.m. local time. The best times to call is before 10:00 a.m, and Monday is the busiest day of the week.

Things required before calling IRS

  • Social Security numbers (SSN) and birth dates
  • Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number
  • Filing status – single, head of household, married filing joint, or married filing separate
  • Prior-year tax return
  • Tax return you’re calling about
  • Any correspondence we sent to you

How to talk to someone at the IRS on the phone

  • The IRS may be reached at 1-800-829-1040.
  • You will be asked to choose your language. Press 1 for English.
  • Press 2 for “Personal Income Tax” option
  • press 1 for “form, tax history, or payment”.
  • press 3 “for all other questions.”
  • press 2 “for all other questions.”
  • You’ll be asked to input your SSN or EIN at this point. Fill in the blanks. Press 1 twice to confirm, then 1 again to confirm.
  • At this stage, a computer will start talking to you, asking you to select options by pressing buttons. Don’t do anything; the machine will soon stop talking, and you will have to wait in line to speak with a real person!

NOTE: If there are too many people in line, the computer will inform you that they are too busy and will disconnect the call.

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